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  • Account Recovery

Recover user's accounts without relying on OTPs and email links

Recover user's accounts without relying on OTPs and email links

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  • The challenge

Relying on OTPs & email links to recover accounts?

Traditional recovery methods leave user accounts exposed to phishing, SIM swaps, and takeovers. Every recovery request is a security risk.

Identity is no longer tied to paper or plastic. With global standards like mDL, eIDAS 2.0 and digital wallets, trust now moves at internet speed.

Identity verification enters a new era
— instant, trusted, reliable.

Tightening regulatory mandates

Platforms must block minors from accessing restricted content. Upcoming eIDAS 2.0 deadlines make age verification a priority.

rolling out or modernizing
national digital ID programs

— EU Commission

Personal data is a liability

Most age verification methods require collecting and storing personal data. This creates legal and reputational exposure.

Local integration is complex

Verifying age globally requires navigating different national eID schemes. Each market has separate registration requirements.

  • How it works

Users can verify their
identity with their
national eID in 4 steps.

STEP 1

STEP 1

STEP 1

User reports they cannot access their account due to
a forgotten password, lost device, or account compromise.

User reports they cannot access their account due to a forgotten password, lost device, or account compromise.

STEP 2

STEP 2

STEP 2

User selects account recovery using their national eID.

STEP 3

STEP 3

STEP 3

User approves the recovery request
via their trusted wallet using PIN or biometrics.

STEP 4

STEP 4

STEP 4

User’s verified identity attributes are shared,
and account access is restored.

User’s verified identity attributes are shared, and account access is restored.

  • Why Hopae

Secure account recovery
with national eID verification

Secure Account Recovery
Restore user access with cryptographically
verified eID credentials — no manual identity checks,
no document verification.

Eliminate Fraud Risk
Replace SMS and email recovery with hardware-bound
wallet authentication — eliminating SIM swap, phishing,
and impersonation attacks.

Minimize Data Exposure
Request only the attributes needed for recovery
— no full document resubmission, no unnecessary data exposure.

Compliance without complexity


Accept 60+ national eIDs through Hopae-managed local registration. No local entities, country-specific integrations, or compliance overhead.

Reduce document-based fraud


Replace or supplement document uploads and selfies with national eIDs verified against official metadata to prevent synthetic and deepfake fraud.

One integration, embedded in your workflow


Connect once via a single API and embed a white-label eID verification flow into onboarding with support for custom rules and workflows.
eIDAS 2.0 has introduced and defined the intermediary role to solve this, enabling private companies to unify EUDI Wallet access through a single orchestrated platform.

  • Powered by Hopae Connect

Build on trusted identity infrastructure

Explore Hopae Connect

Explore Hopae Connect

Use Hopae Connect to verify users' eIDs globally. Get standardised identity data without managing multiple provider integrations or regulatory complexity.

Learn more about Connect

Learn more about Connect

  • Empowering across industries

Support your most
critical identity needs

From trusted service providers to financial services, gambling, mobility, hospitality, and beyond, successful businesses across industries grow and scale with Hopae.

IDV Providers

IDV Providers

eSignature Providers

eSignature Providers

Financial Services

Financial Services

Gambling

Gambling

Telecoms

Telecoms

Retail & E-commerce

Retail & E-commerce

Travel & Hospitality

Travel & Hospitality

Mobility

Mobility

Case study

Replace broken account recovery with a wallet tap

Let users restore access with their EUDI Wallet or national eID without SMS codes, photo uploads, or support queues that phishing and SIM-swap routinely defeat. One integration with your existing CIAM makes identity-based recovery the default path, cutting takeover fraud and support volume at the same time.

Let users restore access with their EUDI Wallet or national eID without SMS codes, photo uploads, or support queues that phishing and SIM-swap routinely defeat. One integration with your existing CIAM makes identity-based recovery the default path, cutting takeover fraud and support volume at the same time.